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FAQ

  • Q How do you control the quality?

    A
    (1)Material inspection--Check the material surface and roughly dimension.
    (2)Production first inspection--To ensure the critical dimension in mass production.
    (3)Sampling inspection--Check the quality before sending to the warehouse.
    (4)Pre-shipment inspection--100% inspected by QC assistants before shipment.
  • Q What surface treatment services do you have?

    A Polishing , powder coating, anodized, plating, sandblasting, painting, etc. 
  • Q What will you do if we receive goods in poor quality?

    A Please kindly send us the pictures and details, our after-sale team will find the solutions or reproduce them as soon as possible.
  • Q Can you provide samples before mass production?

    A Sure, sample fee is needed, and be will be returned when order is confirmed.
  • Q How can we process the order?

    A If you confirm the order, proforma invoice will be sent to you first. After receiving your deposit, we will arrange production at once and finish goods within 25-40days based on quantities.
  • Q Will my drawings be divulged if you benefit?

    A No, we pay much attention to protect our customers' privacy of drawings, signing NDA is also accepted if need.
  • Q Is it possible to know how is my product going on without visiting your company?

    A We will offer a detailed products schedule and send weekly reports with digital pictures and videos which show the machining progress.
  • Q Is it possible to customize the logo?

    A Yes, silk printing, pad printing, laser engraving, etching are CNC machining engraving are all available.
  • Q How can I get a quote?

    A Detailed drawings (PDF/STEP/IGS/DWG...) with material, quantity and surface treatment information.
  • Q What is your lead time?

    A Usually, samples need 7-10days, mass production takes 3-4weeks accordingly.
  • Q What is the MOQ?

    A MOQ depends on clients’ needs, and Compass welcome trial order before mass production.
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